FAQs

Q. What happens once my order has been placed, and will I be informed of a delivery date?

A. You will be sent an email to confirm that we are dealing with your order. As soon as the artist has informed us that the artwork has been despatched we will email you with a delivery date.

Q. Do you or the artists keep all the artworks?

A. All the artworks are kept with the artists, and are sent directly from the artist’s studios

Q. I have seen an artwork on the site that I like but it is sold/wrong size or colour.

A. Please just contact us, as most of our artists are happy to carry out commissions to suit your size and colour requirements

Q. If I order a commission, will I be sent an image before I purchase it?

A. Yes, as soon as the commission is completed we will send you an image for your approval.

Q. Can I order an artwork to see it in situ in my home, and then return it if I am not happy with it?

A. You can order an artwork and ‘live’ with it to make sure it looks right in the space for which it was purchased. If you are not happy with it for any reason, you can return it within 14 days for a full refund, or a replacement piece

Q. Do canvases require framing?

A. Canvases do not require framing as they will have painted edges making the painting ready to hang. You can, however, purchase a floater frame if you feel this would enhance the appearance of the piece

Q. What is a floater frame?

A. These frames are so named because the illusion they create is that your artwork is   ”floating” within the frame instead of being covered by it. The painting is anchored to the back of the frame, and the edges of the painting remain visible within the frame.

Q. Is your website secure, and will my details be kept safe?

A. We think that security is paramount, and our online art gallery therefore holds an SSL Certificate. This can be thought of as an internet padlock for our site, ensuring that your credit card details are kept completely secure, and your personal details are never shared.

Q. I’m going to purchase several artworks from you, can I get a discount?

A. Please contact us, as we would be happy to ask the artist(s) concerned. We can usually arrange a discount for a multiple purchase

Q. What are your payment methods?

A. You can make payment by credit or debit card through PayPal, by cheque or Bank transfer.

Q. How long will it take for delivery of my artwork?

A. We ask all our artists to despatch the artworks within 5 working days of receiving the order.

Q. I require the artwork to arrive urgently for a special occasion, can this be organised?

A. Please just contact us if this is the case, as in most cases we will be able to arrange this for you

 

Please contact us if you have any questions.

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